How it works
Your suit, from first click to front door
Here's exactly what happens, step by step. Nothing is cut until you've checked everything and finalized your order.
Today, in a few minutes
Step 1: Customize your suit
Choose from our curated fabrics, then pick every style detail: jacket buttons and lapels, pockets, vents, trouser fit, linings and more. Every choice is shown as a drawing, and our recommended choices are marked, so you can see what you're getting.
Every fabric is Vitale Barberis Canonico's Perennial collection — Super 110's, 100% merino wool, woven in Italy since 1663.
The price depends only on the fabric tier:
- Essential$500
Three extras add to the price: a matching vest ($150), a full-canvas jacket ($50) and a fully lined jacket ($100). Half canvas and half lining are included.
When your design is ready
Step 2: Save your order, nothing to pay
At checkout you save your order with just your email address. Nothing is charged. Your suit's price stays the one shown then, and delivery is included. You give your delivery address when you pay. Your tailor charges $15 for the measuring visit, paid to them at the appointment. Measuring yourself is free.
You can still adjust style details in your account afterward, right up until you finalize.
Before or after checkout · about 10–25 minutes
Step 3: Get measured, your way
Measure at home before checkout and see your suit and your numbers together, or save your order first and measure afterward. A partner tailor measures you once your order is saved. Pick whichever suits you:
Visit a partner tailor
About 15–20 minutes, where available
Prefer someone local to help you? In your account, enter your ZIP code to see if a partner tailor serves your area. They take every measurement, note your posture and, with your permission, take your photos.
Measure at home
About 20 minutes, available everywhere
Thirteen numbers with a soft tape measure, ideally with someone to help. The most precise way to measure at home.
Copy a suit you love
About 10 minutes, available everywhere
Lay them flat and measure them — no helper needed. Quickest if you already own clothes you like the fit of. No jacket or trousers that fit? Measure your body for that piece instead.
Measuring at home, in three parts
Every number saves as you type it, so you can stop and come back.
- Your numbers. Height and weight first. Measure at home: 13 measurements of your body on one page, with a picture of the body lighting up the one you're taking. Copy a suit you love: measure a jacket and trousers that fit you well instead (or just one of them). A typical range under every box, and a check that your numbers go together.
- Photos. Three photos from the neck down, cropped on your phone before they're uploaded. We only take photos of adults, so this is where we ask your age.
- Review. A picture of your body with your numbers on it, and the 10 we work out labeled as ours. Fix anything, then you're ready to finalize.
When your measurements are in
Step 4: Review and pay
Sign in to see your design and measurements side by side. Until you finalize you can:
- adjust your style details,
- update or re-take any measurement,
- check your delivery address.
When everything looks right, you pay and finalize in one step: your suit's price plus any sales tax, worked out from your delivery address when you pay. Payments are handled securely by Stripe. Your design and measurements are locked from then on, and your order is final, so take your time here. If a number needs another look, we'll tell you exactly which one and how to check it.
About 4 weeks after you finalize
Step 5: We make your suit and deliver it
Your suit is cut and sewn to your measurements by our suit maker, then goes through a quality check before it ships. You'll get tracking details once it's on its way.
It is cut to your own 23 measurements rather than to a size chart, and hand-finished.
Delivery is about 4 weeks (28 days) after you finalize. That's an estimate, so if you have a wedding or event date, get measured and finalize early to leave yourself some breathing room.
Any time after delivery
Step 6: Tell us how it fits
A few days after your suit arrives, we'll email you a link to a short fit check. Try the suit on, rate how each area fits, add a few photos from the neck down, and give the overall fit a score.
We ask everyone, even when the fit is perfect, because it helps us get the next suit right too. If anything needs attention, we take it from there. Please send it any time after delivery and before any alterations elsewhere.
If the fit isn't right
A suit cut from numbers can't be guaranteed to fit perfectly, so here is what actually happens when something is off, and what we can and can't do about it.
- Tell us how it fitsAny time after delivery, and before any alterations elsewhere. Say where it feels tight, loose, long or short, and add the photos we ask for.
- We look at itWe check what you told us and your photos against your measurements, and reply within 1–2 business days.
- We tell you what we can doThings like trouser waist, sleeve length, hems and the seat are usually put right with an adjustment at a local tailor. We say what we think is wrong and what we suggest, and whether we can help with the cost. That part is decided case by case and agreed with you before anything starts.
- We're straight about the limitsA suit cut from numbers can't be guaranteed to fit perfectly, and some things can't be put right by an adjustment at all. Where a remake is the only answer, that is our decision to make, and we'll tell you either way.
The full details are in our terms of service.
Gifts
Buying for someone else?
The steps are almost the same, and you never need to know their size. You choose a fabric and pay. We email the recipient a gift code, or you print a gift card to hand over yourself. You won't see their measurements or photos.
- You choose a fabric and pay for the suit.
- The recipient gets a gift code by email or on a printed gift card.
- They claim it, choose their final style details within the same price tier, and get measured.
- They finalize, and the suit arrives about 4 weeks later.
Any time you need us
Real people, here to help
Questions before or after delivery? Sign in, open Support, and start a request for your order. We usually reply within 1 business day.
- For fit after delivery, start with your fit check. It gives us everything we need, and we reply within 1–2 business days.
- Questions about a measurement before you finalize? We're happy to double-check it with you.
Free to cancel for 24 hours, then no refunds
Each suit is made for one person, from their own measurements, so it can't be resold. You can cancel for free within 24 hours of paying. After that your suit goes into production and we can't give refunds. Saving your order costs nothing, and until you finalize you can still change your design and measurements. A gift works the same way, counted from when it's bought at checkout. It's also why we ask everyone how their suit fits once it arrives.
How support worksReady when you are
Customize your suit now, or see what measuring involves first.