Questions and answers

Choose "Measure at home" when you customize your suit and we'll walk you through it step by step. You enter your height and weight, then take 13 measurements of your body with a soft tape (ideally with someone to help), and add three photos if you're 18 or older. We estimate the other 10 from there. It takes about 20–25 minutes, and you review and pay after your numbers are in.

• How to measure

Where one is available near you, a local partner tailor takes a full in-person appointment, about 15–20 minutes. They record all your measurements and posture, and take photos with your consent. Partner tailors are independent local businesses, not our employees, and you book one once your order is saved.

• Getting measured

It lets you start from a jacket and/or trousers you already own and like the fit of, by measuring the garment itself, or from the sizes you usually wear (jacket size and length, trouser waist and inseam). You can mix and match piece by piece. We treat these numbers as a starting estimate for you to confirm before your suit is cut.

You can do "Measure at home" alone using our guided steps. If you'd rather be measured in person, look for "Visit a partner tailor" near you, where available.

• How to measure
• Getting measured

Yes. "Measure at home" and "Copy a suit you love" can both be done before checkout, and your draft is saved on your own device until you save your order. A partner tailor visit is booked once your order is saved, and either way you can also choose to measure afterward in your account. Saving your order takes no payment: you review and pay after measuring.

• Customize your suit

Measuring yourself at home takes about 20–25 minutes. A partner tailor visit takes about 15–20 minutes.

Yes, any time up until you finalize your order. Once you finalize, your measurements are locked in and can't be changed.

• Your account

Partner tailors are available only in some areas. If there isn't one near you, you can measure yourself with "Measure at home" or "Copy a suit you love" instead.

• Getting measured

Sign in to your account. You can review your measurements there and update them any time before you finalize your order.

• Your account

Everything from the jacket (fit, lapel, buttons, pockets, vents, lining, construction) to the trousers (leg shape, pleats, pockets, waistband, break) and finishing touches like stitching and monogram. Every option is shown as a drawing so you can see what you're picking.

• How it works

You choose your fabric first, then work through every style detail for the jacket, trousers, and vest if you add one. Recommended choices are marked to help guide you.

• Customize your suit

Yes. You can still adjust your style details in your account right up until you finalize your order.

• Your account

Yes, a matching vest is available as an add-on for $150, turning your two-piece suit into a three-piece.

• Customize your suit

Yes, "See it all together" shows your suit in your chosen fabric with your entered measurements on a body picture, before you pay.

• Customize your suit

Yes. Choose "Save my design" and we'll email you a link that restores your design and measurements for 30 days. We only use that email for the one message, and it isn't a sign-up. You can also copy a link to your design there instead: it opens your style and fabric choices on any device, without your measurements.

Essential and Signature, plus Luxury when it's available. Essential ($500) is Vitale Barberis Canonico's Perennial fabric, which the mill publishes as Super 110's merino wool, in plain and patterned weaves. Signature will carry a finer VBC fabric as it becomes available; for now it's shown as coming soon. We only show and price tiers that currently have fabric on sale.

• Fabrics

Every fabric we offer is woven by Vitale Barberis Canonico, a wool mill in Pratrivero, in Italy's Biella district, weaving since 1663 and still run by the same family, now in its 13th generation. We use their Perennial collection, which the mill publishes as Super 110's merino wool. Their wool is certified to the Responsible Wool Standard and the SustainaWOOL Integrity Scheme, covering animal welfare and traceability from farm to fabric. Each fabric's own fiber content is shown on its page once the mill has confirmed it to us.

• Fabrics

It's a measure of how fine the wool fiber is: the higher the number, the finer and softer the yarn. Super 110's, the grade the mill publishes for the Perennial collection, is a fine, durable everyday fabric that holds color well and wears comfortably in most climates.

A partner workshop cuts and sews it to your own 23 measurements, not to a size chart, and hand-finishes the details. Nothing is cut until you have seen your measurements and finalized the order yourself.

Your suit is imported: our tailors make it in their own workshop abroad, from Italian fabric woven by Vitale Barberis Canonico. It's then shipped to you, about 4 weeks after you finalize. Each fabric's fiber content is listed on its page as soon as the mill confirms it to us.

It's the inner structure of the jacket front. Half canvas — canvas stitched through the chest and lapel that molds to you over time — is standard on every suit. Full canvas, with canvas through the whole front for the best drape and longest life, is available for $50 more. We no longer offer a fused (bonded) front.

The fabric pictures are Vitale Barberis Canonico's own swatch photographs, used as placeholders until we photograph our own fabric. The suit photo shown is a real photograph of a suit in that fabric, and style details are our own drawings. No screen shows color exactly.

• Fabrics

Yes, ask our support team for a physical swatch before ordering.

• Support

If it becomes unavailable before you pay, we'll let you know and won't charge you. If it runs out after you've paid, we'll help you pick a replacement in the same tier.

Small variations in finished fabric are normal, since our photos are placeholders rather than exact color references.

• Fabrics

Essential is $500. It's the only tier with fabric on sale right now, and we price Signature and Luxury once their fabric is. Three extras add to the price: a matching vest ($150), a full-canvas jacket ($50) and a fully lined jacket ($100). Half canvas and half lining are included.

• Customize your suit

Your two-piece suit made to your measurements, and delivery. Your tailor charges $15 for the measuring visit, paid to them at the appointment. Measuring yourself is free.

• How it works

A matching vest adds $150 to your order.

Measuring yourself at home is free and always will be. Your tailor charges $15 for the measuring visit, paid to them at the appointment. Measuring yourself is free. You see the exact amount at checkout before you pay us anything, and it is paid to the tailor, not to us.

Prices on our site can change at any time. For your own suit, that never affects an order you've already saved: you pay the price shown when you saved it. A gift, or an order placed from a partner tailor's link, is paid at checkout, normally straight away; if you leave one unpaid and pay later, you pay the price in force when you pay, which the payment page shows first. A price change never affects an order that has been paid for.

For your own suit, saving your order at checkout takes no payment. You review and pay after you're measured: your suit's price plus sales tax where it applies, worked out from your delivery address when you pay. A gift, or an order placed from a partner tailor's link after they measured you, is paid at checkout. Payments are processed securely by Stripe, and we never see or store your full card number.

Yes, an account is required to place an order, get measured, finalize, and reach support. If you save your own order without signing in, we first email you a 6-digit code to check the address is yours, and entering it sets up your account. For a gift bought without signing in, we create your account from your checkout email once payment succeeds.

• Your account

Yes. Checkout just asks for your name and email, with the option to sign in if you already have an account. For your own suit, we email a 6-digit code to that address first; entering it saves your order and signs you in. If your email is new to us, we create an account for you automatically, and your confirmation email includes a one-tap link to set a password within 72 hours. If your email already has an account, your order is attached to it; for a gift, you'll then need to sign in separately.

For your own suit, when you finalize, after you're measured: paying and finalizing are one step. Saving your order at checkout charges nothing. A gift, or an order placed from a partner tailor's link after they measured you, is charged at checkout.

Yes. Payments are processed securely by Stripe, and we never see or store your full card number.

• Privacy policy

Yes, you must be at least 18 to create an account and place an order. A gift recipient under 18 claims their gift with a parent or guardian, who creates the account.

• Terms of service

You can adjust your design, fabric, and measurements in your account any time before you finalize. Once you finalize, those details are locked in and can no longer be changed.

• Your account

Finalizing locks in your design, fabric, and measurements before your suit is cut. Review everything carefully first, since it can't be changed afterward.

• Your account

Yes, for your own suit. Saving your order takes no payment, so until you pay and finalize you can ask us through support to cancel it, at no cost. You can cancel for free within 24 hours of paying. After that your suit goes into production and we can't give refunds. A gift works the same way, counted from when it's bought at checkout, even before it's finalized. Until you finalize, you can still change your design and measurements, so nothing is made until it's how you want it. If we can't ship within the promised time, we'll tell you, and you can accept the new date or cancel for a full refund.

Sign in to your account to see where your order stands.

• Your account

Once you finalize, we put together an order sheet with your order number, fabric, every style choice, all your measurements, and your delivery address for the team making your suit.

Typically about 4 weeks (28 days) after you finalize your order. If we ask you to measure something again, you finalize again and the time counts from then.

No, it's an estimate rather than a guarantee. Shipping delays, fabric shortages, and other events outside our control can affect timing.

Get measured and finalize your order as early as you can, since delivery timing only starts counting once you finalize.

• Customize your suit

We haven't published our shipping area yet. Email us at hello@customsuitco.com and we'll confirm whether we can ship to you.

Once your order is marked delivered to the address on file, contact support right away if you can't find it.

• Support

Contact support and we'll look at your case. Whether we arrange an adjustment, whether we put anything toward the cost, and how much, is decided case by case and agreed with you before any work starts. Nothing here is automatic, and we don't promise an amount.

• Support

No. We don't guarantee a perfect fit, and we don't offer a fit scheme of any kind. A made-to-measure suit is cut from the numbers you give us, and no review can promise a perfect result.

• Terms of service

No returns. You can cancel for free within 24 hours of paying. After that your suit goes into production and we can't give refunds. For your own suit, you pay when you pay and finalize. A gift, or an order placed from a partner tailor's link after they measured you, is paid at checkout. If we can't ship within the promised time, we'll tell you, and you can accept the new date or cancel for a full refund.

• Terms of service

That's decided case by case and agreed with you before any work starts. We don't promise an amount, and nothing here is automatic.

Contact support with photos as soon as possible. If it wasn't made to your approved design or measurements, or was damaged in transit, we'll look at fixing or remaking it at our discretion.

• Support

Changes to your body after you finalized, style choices made as you ordered them, normal wear and cleaning, and alterations done by anyone other than a tailor we arrange.

• Terms of service

You pay the full price at checkout and choose a fabric and starting design, then add the recipient's name and a personal message. We email them a gift code, or you can print a gift card yourself.

• Gifts

Nothing to us: claiming a gift has no fee, no card entry and no subscription. What a recipient may pay is a partner tailor, if they choose one. Your tailor charges $15 for the measuring visit, paid to them at the appointment. Measuring yourself is free.

• Claim a gift

They pick their final style details within the same price tier you bought, and can switch to a different fabric in that tier if one is available. They can't move to a different price tier.

• Claim a gift

No deadline, but delivery timing only starts once they finalize their order, so claiming early is a good idea if there's a date to meet.

• Claim a gift

No, we never share the recipient's measurements or photos with you. You can follow progress, such as whether it's been claimed or shipped, and you'll always have the gift code.

• Privacy policy

No. Gift orders follow the same policies as any order, and gift codes can't be exchanged for cash.

• Terms of service

Yes. A recipient under 18 claims with a parent or guardian, who creates the account. No photos are taken of anyone under 18.

• Claim a gift

No, photos are optional and only for adults 18 and older. If you take them, they're cropped on your own device before upload and re-encoded to remove location data, and we ask for your consent first.

• Fit photos policy

Only our internal team, plus a partner tailor for photos they personally took. Photos are never shown to the people making your suit, never sent by email, and never shown to a gift buyer.

• Fit photos policy

They're deleted automatically once they're no longer needed, and sooner if you ask. Photos from a cancelled order are deleted 30 days after cancellation.

• Fit photos policy

No, we never sell your data. We share only what's needed with partner tailors, the people making your suit, our payment processor, and our hosting and email providers.

• Privacy policy

Sign in to your account and open "Support" to start a request tied to your order.

• Support

Usually within 1 business day. For a fit-related question, within 1–2 business days.

• Support

We don't run our own showrooms. In some areas, a local partner tailor near you can measure you in person instead.

• Getting measured